Both platforms sell China tours and attraction tickets, but pricing, customer service, and refund policies differ significantly.
| Feature | Trip.com | Klook | Viator |
|---|---|---|---|
| Price | Varies | Varies | Higher |
| Tours | ✓ | ✓ | ✓ |
| Hotels | ✓ | ✗ | ✗ |
| Transport | ✓ | Limited | ✗ |
| English support | 24/7 | 24/7 | |
| Refund speed | 3-5 days | 5-10 days | 5-7 days |
| Foreign cards | ✓ | ✓ | ✓ |
| Best for | Multi-city packages, transport, hotels | Single attractions, day tours, SIM/eSIM | Premium guided experiences |
At a glance
Trip.com
Varies
Best for: Multi-city packages, transport, hotels
Try Trip.com →Klook
Varies
Best for: Single attractions, day tours, SIM/eSIM
Try Klook →Viator
Higher
Best for: Premium guided experiences
Try Viator →Our verdict
For most China trips, start with Trip.com — it has the best mix of tours, hotels, and transport. Use Klook for single attraction tickets and eSIM. Skip Viator unless you want a premium small-group experience.
FAQ
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Is Trip.com legit?
Yes — it's a Nasdaq-listed company (CTRP) and the largest OTA in Asia. We've booked through them 20+ times with no issues.